Simple Communication with Your Members
Connect with your members whenever necessary and ensure your messages reach them effectively. Whether you communicate via email, phone, support tickets, surveys, etc., our platform allows you to streamline your interactions with members. CRM-service NPO version gives you the tools you need to connect with your members effectively and helps you to build stronger relationships.
Keep in touch
The world is full of different kinds of communication needs, and things are constantly changing. There is never enough communication, so tools for it should be available to everyone. But this is not the only reason – we always believe you should simplify things. And if you can keep in touch with your members while storing the data in a way that seamlessly integrates with your association management solution, we provide it to you. Having information in one place as part of your member information just makes things easier.
Versatile Communication Channels
Emails
Easily send newsletters, invoices, event invitations and other messages to your members. Automate confirmation emails , and schedule emails at specific times.
Calls & Text Messages
Use our Contact Center solution to calls and text messages from multiple devices. Provide member services over the phone and manage calls through a CRM.
Surveys
Want to know what your members think? Easily send surveys to your members by email. Responses are stored in the contact’s details in the CRM system, so the contact’s full history is always visible in the system.
Mass event surveys
Event surveys work the same way as other CRM surveys, except that their sending options are defined during the event creation process. Share the survey when people register for your event or collect feedback from attendees after the event.
Support Tickets
Our HelpDesk feature lets you chat directly with members right from your system, making back-and-forth messages smooth and simple. It’s like having a direct line to each member, without any of the hassle.
Internal Communication
Good communication is key to any team’s success. Our CRM makes it simple to comment on profiles, invoices, events, and much more, making it super easy to have conversations with your staff either using specific fields or chat.