Manage Member Communications with Contact Center
CRM-service NPO version provides you with a one-stop shop for smooth communication. We understand that as a non-profit organisation, your members are the backbone of your organisation. We created our Contact Centre intending to help you provide them with a better, more personalised service.
Take your member communications to new heights
Contact Center is all about improving member interactions and boosting team performance. Imagine being able to easily communicate with your members and feed data into your CRM. It is easier to streamline your operations and improve efficiency when everything is in one place.
Contact Center Highlights
Mobile Use and SMS
User-friendliness is the cornerstone of our Contact Centre’s clean interface design. Your agents will be able to focus on what really matters – delivering outstanding member service. Say goodbye to complicated menus and welcome to simple usability.
Advanced Management Settings
Make changes to the system to suit your specific needs. Our interface allows you to easily assign different lines to different members of your staff. Each member of staff can also have their own hours of operation and you can easily control the availability of specific numbers or services by giving them open office hours.
Inbound and IVR
Give your members voice prompts to direct them to the correct service right away. For example, you can let them dial 1 for English, 2 for Finnish, etc. Answering calls with Contact Center is clean, simple and efficient.
Call Queueing and Forwarding
Your members will no longer have to endure long queues. A call queuing system can reduce queuing times and provide you with effective call distribution. If certain staff members are unavailable, calls are automatically transferred based on your settings.
Callbacks and Call History
If you’ve missed a call, our callback feature lets you request a call back when it’s convenient for you. To make sure nothing is missed, you can also access call histories and permitted recordings.
Know who’s calling
By identifying callers, our system gives your staff the ability to personalise their interactions with your members. Best of all, it all happens seamlessly within the system, so no extra steps are required to store contact information.